Location – Hyderabad #LI Hybrid

About the Role:

Accountable to optimize roadmap prioritization based on operational data, including level of effort/impact, value story design & analysis, use case/user story articulation, requirements gathering, JIRA documentation, process documentation, testing administration, navigate governance requirements, and maintaining the repository of project/gate administration.

Key Responsibilities:

• Lead initiatives in marketing operations governance by establishing and enforcing frameworks that ensure compliance, scalability, and alignment with enterprise digital strategies.​
• Define, implement, and maintain content and process standards across platforms and channels to ensure consistency, regulatory compliance, and brand integrity throughout the content supply chain.​
• Develop and deliver high-impact presentations for internal stakeholders, leadership reviews, and enablement sessions, translating complex data and insights into clear, actionable narratives.​
• Apply advanced data analytics techniques to synthesize operational performance, compliance, and user experience data, identifying inefficiencies and opportunities for process optimization.​
• Oversee the content supply chain by coordinating with cross-functional teams to ensure timely creation, localization, and distribution of compliant marketing assets.​
• Ensure all processes and deliverables adhere to pharma regulations, including MLR review standards, audit readiness, and documentation protocols.​
• Manage JIRA workflows to ensure clear definition of done, user acceptance criteria, and traceability of value delivery across marketing technology initiatives.​
• Prepare and align multiple data sources to uncover both obvious and non-obvious insights, supporting governance, automation, and optimization strategies.​
• Visualize data using internal tools such as PowerBI to support decision-making, performance tracking, and stakeholder communication.​
• Enable operational data democratization by implementing access controls, publishing dashboards, and promoting accountability across teams.​
• Collaborate with various cross functional teams to present balanced recommendations that reflect insights from marketing technology governance, content standards, and regulatory compliance.

Essential Requirements:

• Full time degree (BA/BS)
• 7+ years experience in Channel Governance, Content Operations, Digital Operations, and Content Management Systems
• Extensive Experience in handling Omnichannel marketing campaigns.
• Experience working with technology partners to articulate requirements to build and connect APIs.
• Experience working with troubleshooting and optimizing large data sets and large language models.
• Experience using Microsoft tools including Power Automate.

Desired Requirements

• Expert-level data analyst with hands-on experience using PowerBI, Excel, and Python.
• Familiarity with new-generation technologies (Gen AI).

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message